Billing Support Specialist II

Required Qualifications

• 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions
• Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume
• Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation
• Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve complex issues and workflows
• Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high quality

Preferred Qualifications

• 1+ years of experience in a high-growth and/or start-up environment, preferably in healthcare, patient advocacy, or a related field
• Experience supporting behavioral health, mental health, or other sensitive healthcare populations
• Proficiency with tools such as Zendesk, Salesforce, Google Suite, EHR, billing systems, and/or similar platforms
• Experience working with Medicare, Medicaid, Medigap, EAP, or other non-commercial benefit structures
• Experience partnering closely with BPO teams or outsourced support partners

Benefits

• 100% remote work environment with hours supporting healthy work-life balance (must be based in United States, not hiring in Hawaii)
• Attractive pay and benefits with full transparency of pay ranges
• Comprehensive health benefits: medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies including 2 company-wide shutdown weeks each year
• Paid parental leave for all parents (birthing, non-birthing, adopting, fostering)
• Employee Assistance Program (EAP)
• Quarterly department stipend for team-building
• Community and employee resource groups
• Home office stipend and $50 monthly stipend for internet/cell phone
• $50/month wellness stipend and year-round wellness initiatives