Field Support Specialist

Responsibilities

• Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
• Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses
• Communicate clearly and empathetically, building trust and confidence with Sprinters
• Escalate issues appropriately to Market Operations or Clinical Managers
• Track and document field challenges to identify patterns and process improvements
• Support ad-hoc operational projects and process documentation as assigned

Requirements

• 1+ year of experience in operations support, customer service, healthcare administration, or similar
• Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset
• Ability to stay calm and effective under pressure
• Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk
• Availability to work flexible hours, including mornings or weekends, as business needs evolve

Nice-to-Haves

• Prior healthcare or startup experience
• Experience in a support center, dispatch, or field operations environment
• Experience supporting fast-moving startup projects, including coordinating tasks, tracking follow-ups, documenting processes, and helping teams stay organized
• Strong project management skills, with the ability to manage competing priorities, communicate updates clearly, and move work forward with minimal direction

Benefits

• Medical, dental, and vision coverage—100% paid for you and your dependents
• 401(k) with company match
• Short- and long-term disability, life insurance, and more