Community Engagement Lead, Spain and Portugal

Leads Airbnb’s Host Community strategy and programs across Spain and Portugal, driving community growth, engagement, events, and host success. The role requires 10+ years of community, strategy, operations, or project management experience, fluency in Spanish and English, and residence in Barcelona.

About the job

Responsibilities

Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross-functional community activities across the territory.
Lead Community growth, engagement, and impact projects from planning through delivery, including project plans, stakeholder coordination, risk identification, and mitigation planning.
Develop and execute local Community Programs with clear communication, efficient resource use, and strong project execution.
Collaborate with Country Management, Policy, Legal, Communications, Marketing, Partnerships, Supply, and central Community teams.
Coordinate the activities and daily operations of one Community Engagement Manager.
Develop and test approaches for growing host communities across Spain and Portugal.
Identify methods to recruit, onboard, and manage community leaders.
Design train-the-trainer initiatives and content strategies to drive Host engagement and conversation.
Support global Community Engagement Programming and adapt it to local languages and needs.
Lead and organize online and in-person Community events.
Identify country needs and develop in-market projects to drive Host success and business goals.
Develop resources, communications, and training materials for cross-functional partners.
Help regional stakeholders leverage and collaborate with the Host Community and test new opportunities.
Influence regional prioritization, process improvement, and program feedback.
Develop expertise in assigned markets and provide insight into local needs, trends, and market dynamics.
Partner with Supply teams to optimize host performance across quality, pricing, and availability.
Drive host engagement and education on short-term-rental regulatory compliance with Policy and Legal teams.

Requirements

10+ years of experience in Community Management, Strategy, Innovation, Operations, or Project Management.
Strong strategic project management skills and experience leading programs and processes.
Ability to align Community goals with business goals through a strategic business lens.
Familiarity with regulatory environments.
Entrepreneurial, solution-oriented, and growth-minded approach.
Highly autonomous and self-driven.
Strong verbal communication and interpersonal skills.
Ability to influence through persuasion, negotiation, and consensus building.
Excellent written and oral communication skills.
Spanish mother tongue and fluent English.
Based in Barcelona.

Nice to Have

Fluency in Portuguese.
Experience as an Airbnb host.

Compensation and Benefits

Spain annual base pay range: €80,000–€100,000 EUR.
The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Skills

Community Management, Community Strategy, Project Management, Program Management, Operations, Stakeholder Management, Strategic Planning, Cross-Functional Collaboration, Event Management, Content Strategy, Regulatory Compliance, Communications, Negotiation, Supply Management, Process Improvement