Foundational hire to build Professional Services function at UpGuard. Lead complex enterprise SaaS deployments and integrations while designing repeatable methodologies, SOPs, and best practices for scaling the global team. Requires 5+ years in SaaS implementation or solutions architecture with large enterprise clients.
110k – 146k
Remote5+ YOESolutions Architecture
About the role
Responsibilities
Design and document repeatable implementation methodologies, project plans, and SOPs based on front-line experiences.
Own complex deployments end-to-end, manage client expectations, prevent scope creep, and lead User Acceptance Testing (UAT).
Develop deep expertise in UpGuard's capabilities; design and troubleshoot complex integrations using REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO).
Translate ambiguous client needs into actionable technical specifications; redesign legacy vendor risk workflows using UpGuard's automation and best practices.
Build trust with technical (IT/SecOps) and executive (CISOs) stakeholders; act as connective tissue between PS, Sales, and Product to feed insights back into the roadmap.
Requirements
5+ years in B2B SaaS implementation, solutions architecture, or professional services role with proven track record managing concurrent, complex enterprise deployments.
Experience consulting with large-scale organizations (5,000+ employees).
Experience with PSA tools (Rocketlane, Certinia, Productive, etc.).
Exceptional ability to engage with executive stakeholders, push back when necessary, and guide customers toward best practices.
Proven ability to read API documentation, design data mappings, and troubleshoot integrations independently.
Calm under ambiguity with a "builder" mindset that thrives in evolving environments.
Nice-to-Haves
Expertise in GRC, cybersecurity, or Third-Party Risk Management.
Domain knowledge in cybersecurity, GRC, or Third-Party Risk Management.
Senior Systems Engineer, Technical Solutions (US-East)
DatadogBoston, MA +1
Senior systems engineer owning enterprise platforms (Zendesk, Jira, Salesforce) end-to-end. Build integrations, automations, AI-powered features, and contribute to production codebases while partnering with TS leaders to solve business problems.
110k – 160k
Hybrid3+ YOESolutions Architecture
GTM Solutions Architect
ZoomInfoVancouver, WA +1
Engage directly with customers to conduct needs assessments, design solutions, and communicate ROI and business value of SaaS offerings to drive sales growth.
112k – 154k
Hybrid7+ YOESolutions Architecture
Resident Solution Architect
StarburstCharlotte, NC
Designs, implements, and deploys Starburst data solutions for customers, provides technical guidance, troubleshoots issues, and trains partners. Requires 8+ years experience, SQL proficiency, distributed query engines, and data architecture expertise.
115k – 150k
On-site8+ YOESolutions Architecture
Application Engineer - Technical Customer Lead
Applied IntuitionSunnyvale, CA
As an Application Engineer, you will lead customer engagements, own account strategy, and ensure customer success with Applied Intuition's products. You will work closely with engineering teams to understand customer needs and drive the effective use of autonomy initiatives.
105k – 185k
On-site3+ YOESolutions Architecture
Sr. Engagement Manager, Professional Services - Digital Native Business (DNB)
DatabricksUnited States
Senior Engagement Manager leading complex Professional Services programs for Databricks customers. Independently drives sales, implementation, upsell opportunities, and value realization for large accounts with 10+ years senior customer-facing experience.