Product Manager, Terminal Device Expansion

Responsibilities

• Set a motivating multi-year vision for device software in partnership with the Hardware team, break it down into measurable milestones, create buy-in, craft roadmaps and OKRs, and navigate trade-offs.
• Partner with software and hardware engineers to understand device technology and build capabilities supporting exponential growth and world-class user experience (device boot up, software updates including AOSP/firmware/applications, device security, performance, connectivity, and accessories).
• Partner with cross-functional teams to research, document, and understand Terminal customer needs for excellent in-person payments experiences.
• Build empathy with end users and understand the differentiation they aim to deliver for their merchants.
• Research and understand the competitive landscape; translate insights into differentiating features.
• Collaborate with Partnerships to develop a roadmap for third-party hardware partnerships and communicate business value to gain alignment across Terminal and Stripe leadership.
• Use metrics and analytics to inform decisions and measure success.
• Define product requirements, provide clear guidance on prioritization, support development sequencing decisions, and participate in sprint planning.
• Leverage technical knowledge to help teams make technical trade-off decisions.

Requirements

• 8+ years of product management experience or equivalent.
• Demonstrated success building and sustaining scalable technology products.
• Strong interpersonal, verbal, and written communication skills; able to collaborate, engage in healthy debate, and make complex concepts accessible.
• Proven track record of stakeholder management including executive communications, handling escalations, and advocating for ongoing investment.
• Experience working on products with developer interfaces (App deployment, APIs, SDKs); hardware or hardware-related product experience a plus.
• Technically adept systems thinker, ideally with a Computer Science degree or experience as a software engineer.
• Open to travel to Asia, including Hong Kong or Taiwan.

Nice-to-Haves

• Mobile device management.
• Android operating system internals.
• Hardware build and lifecycle management.
• Payments and/or eCommerce experience.
• Experience successfully building and launching 0-1 products.