Customer Solutions Architect 3

Responsibilities

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor account health, product adoption, and utilization to identify expansion opportunities and churn or contraction risks.
• Build and maintain relationships with key technical stakeholders, understand analytics needs and use cases, and determine how dbt Cloud can help customers achieve their goals.
• Educate customers on new and existing dbt Cloud products and features to increase their value from the platform.
• Collaborate with Sales Directors and Solutions Architects on account strategy, customer lifecycle, and renewal processes.
• Represent the customer in product discussions and participate in cross-functional activities.
• Improve team processes, playbooks, knowledge-sharing, and enablement assets.
• Create and deliver external-facing content through live events, blog posts, recorded tutorials, and other formats.
• Work in the Austin office two days per week and be willing to travel to internal and external events.

Requirements

• 2+ years of experience in a post-sales role, such as technical account management or customer success engineering.
• Solid technical background with an understanding of modern data warehousing architectures and analytics stacks.
• Proficiency with SQL.
• Comfort presenting to varied stakeholders and audiences, ideally in an externally facing role.
• Ability to operate in an ambiguous, fast-paced environment and respond effectively during customer conversations.
• Collaborative approach and ability to work closely with Customer Solutions Architects, Sales Directors, and Solutions Architects.
• Willingness to travel.

Nice-to-haves

• dbt certification or prior dbt experience.
• Basic Python competency.
• Advanced SQL knowledge.
• Experience with ancillary tools, data infrastructure, and APIs.

Compensation and Benefits

• Base compensation range: $136,282.50–$163,545.50 USD.
• On-target earnings range: $151,423.49–$181,715.41 USD.
• 100% employer-paid medical insurance.
• Generous paid time off, paid sick time, parental leave, holidays, and volunteer days.
• RSU stock grants.
• Professional development and training opportunities.
• Monthly cell phone stipend.
• Mental health support platform for covered employees and dependents.