Technical Program Manager, Infrastructure

Responsibilities

• Own post-signature relationships with GPU infrastructure providers, including hyperscalers, neoclouds, colocation partners, and other strategic compute vendors.
• Translate contractual commitments into measurable SLAs, scorecards, escalation procedures, and internal operating requirements.
• Track availability, provisioning timelines, capacity delivery, support responsiveness, and other vendor-performance measures.
• Lead escalations when vendors miss commitments, coordinating with Infrastructure, Capacity Planning, Finance, Legal, and executive stakeholders.
• Pursue service credits, remedies, and corrective-action plans, and ensure issues remain open until fully resolved.
• Run vendor governance, including operating reviews, executive business reviews, performance reporting, renewal readiness, and contract-compliance tracking.
• Partner with Capacity Planning and Strategic Sourcing to align committed capacity with demand forecasts and identify supply risks early.
• Reconcile invoices against contracted pricing, delivered capacity, usage, credits, and other commercial terms.
• Maintain accurate records of commitments, renewals, open claims, invoices, and vendor obligations.
• Build vendor-management processes, dashboards, and operating cadences as the infrastructure footprint scales.

Requirements

• 5+ years in infrastructure vendor management, cloud partnerships, strategic sourcing, procurement operations, or a related function.
• Direct experience managing commercial relationships with hyperscalers, neoclouds, GPU providers, data-center operators, or other large-scale infrastructure vendors.
• Experience operationalizing infrastructure agreements involving committed capacity, SLAs, service credits, provisioning requirements, renewals, and commercial remedies.
• Track record of resolving vendor-performance issues and holding strategic partners accountable while maintaining long-term relationships.
• Strong analytical and operational skills, including performance reporting, invoice reconciliation, credit calculations, and contract-compliance tracking.
• Technical fluency sufficient to work effectively with infrastructure engineering and capacity-planning teams and understand the operational impact of vendor failures.
• Experience running QBRs, vendor scorecards, executive escalations, and corrective-action plans.
• Comfort building processes and systems from scratch in a fast-moving environment.
• Clear, direct communication and excellent attention to detail.

Nice-to-haves

• Experience managing GPU capacity across multiple providers.
• Experience allocating constrained capacity during shortages or periods of rapid demand growth.
• Familiarity with GPU availability, provisioning, utilization, networking, and cloud infrastructure economics.
• Experience recovering material service credits or negotiating remedies following major performance failures.
• Experience establishing a vendor-management function at a hyperscaler, neocloud, AI infrastructure company, or high-growth technology company.

Success Metrics

Within the first six months:

• Every strategic infrastructure vendor has clear ownership, performance measures, and a regular review cadence.
• Contractual commitments, renewals, credits, and open escalations are tracked in one reliable system.
• Invoice and capacity discrepancies are identified and resolved consistently.
• Vendor risks are surfaced before they affect customers or constrain growth.
• The company has a repeatable process for holding infrastructure partners accountable.