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RampRampNew York, NY

Manager, Account Manager | Mid-Market

Manage and develop a team of 5-8 Mid-Market Account Managers at Ramp. Drive quota performance, customer retention, expansion, and health metrics while partnering cross-functionally with Sales, Product, and leadership. Requires 3+ years leading AM teams and 3+ years IC sales experience in fast-paced SaaS environments.

230k – 310k/yr
Hybrid6+ YOEAccount Management

About the role

What You’ll Do

  • Set and maintain a high-performing culture and morale by managing a group of 5-8 Account Managers
  • Engage frequently with key customers and become deeply embedded in customer relationships with top accounts
  • Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met
  • Ensure the team exceeds spend activation, product activation, retention, expansion, and customer health goals
  • Report on team performance and forecast to senior leadership
  • Hire and train new Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (role-plays, game film)
  • Develop and execute career development and leadership plans for direct reports, including daily 1:1 mentoring, coaching on sales skills, diving into customer call feedback, and leading enablement sessions
  • Improve team output and efficiency over time by optimizing systems and processes
  • Represent the Account Management team cross-functionally with leaders of other departments

What You’ll Need

  • Minimum of 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record exceeding goals
  • Cross and upsell experience is a plus
  • Minimum of 3 years of experience building and leading account management teams with a proven track record of exceeding goals
  • Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
  • A passion and excitement for hiring, with a thoughtful approach to team planning and development
  • Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
  • Strong track record of negotiating, structuring and executing complex sales agreements
  • Proficiency in data analytics tools (Salesforce, Looker, and Excel)
  • Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
  • Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Nice-to-Haves

  • Experience at a high-growth startup
  • Bachelor’s degree from an accredited university

Skills

SalesforceLookerExcelAccount ManagementQuota ManagementCross-SellingUpsellingNegotiationData AnalyticsSales LeadershipTeam DevelopmentCustomer Retention

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