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PostHogPostHogUnited States

Growth Technical Account Manager

Founding Growth Technical Account Manager role working a pool of 1,000+ already-paying accounts using signal-driven prioritization to drive expansion, credit conversions, and retention at a product-led usage-based SaaS company.

Salary not listed
Remote2+ YOEAccount Management

About the role

Responsibilities

  • Work a pool of already-paying accounts using a signal-driven prioritization engine, with no named book
  • The signal engine surfaces accounts to you who meet certain criteria per week for proactive outreach based on billing signals, usage growth, product adoption gaps, and retention risk
  • Work the onboarding graduation pipeline as a primary signal source
  • Drive credit conversions across accounts on monthly billing using the 10% discount tier
  • Run use-case-led cross-sell based on gaps in their product adoption
  • Proactively intervene on declining accounts to understand usage drops and re-engage before churn
  • Transfer accounts that cross the right threshold into the TAM qualification flow with a warm handoff
  • Give feedback to refine the signal engine that surfaces the right accounts at the right time
  • Write handbook content (email sequences, outreach templates, use case one-pagers) that scales beyond this role and team
  • Feed product intelligence back to product teams: which products are most requested, where the UX fails, what competitors are winning on in this segment

Requirements

  • 2+ years in a closing or expansion role at a product-led or usage-based SaaS company (AE, AM, TAM, or hybrid)
  • Experience in a scaled or pooled coverage model covering 100+ accounts using signals, data, and prioritization rather than deep 1:1 relationships
  • Familiarity with product-qualified leads and usage-based expansion
  • Experience working at a company where product usage data drove outreach decisions

Skills

SaaSAccount ManagementExpansion SellingUsage-Based PricingProduct-Led GrowthSignal-Driven PrioritizationCross-SellRetentionCredit ConversionProduct Usage Analytics

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