Staff Data Center Operations Engineer

What You'll Do

Cross-Site Platform Operations & Escalation

• Own Tier 2/3 hardware escalations across all Crusoe sites for issues that exceed local site capability, engaging directly with OEM and ODM engineering teams to drive resolution.
• Travel to sites as needed for complex platform issues, new hardware bring-ups, and deployment support.
• Identify recurring failure patterns across sites and translate them into platform feedback, sparing strategy inputs, or OEM improvement requests.
• Root-cause complex hardware issues — PCIe, BMC, thermal, fabric — and produce resolution documentation reusable across the SiteOps org.
• Hand off platform-level findings to the appropriate internal engineering teams with clear, well-documented escalation packages.

OEM & ODM Technical Partnership

• Develop and maintain deep technical relationships with Crusoe's primary hardware partners — currently SuperMicro and HPE, with upcoming ODM’s as growing platforms — at the engineering and field escalation level.
• Serve as Crusoe's technical voice in OEM/ODM partner conversations, surfacing field observations, influencing hardware roadmaps, and driving platform improvements that benefit the full fleet.
• Build familiarity with new ODM platform architecture, tooling, and escalation processes as Crusoe expands its ODM footprint.
• Support vendor evaluations and new platform qualifications in partnership with SiteOps and engineering leadership.

Platform Standards & Org Development

• Own OEM platform technical knowledge at the SiteOps org level — escalation playbooks, failure pattern analysis, and OEM relationship inputs across all sites.
• Own the development and maintenance of platform-specific SOPs, runbooks, and field troubleshooting procedures for the SiteOps org, ensuring site teams have current, actionable documentation across all active hardware platforms.
• Design and deliver technical training for SiteOps technicians covering hardware architecture, platform-specific troubleshooting, and field procedures — both for new hire onboarding and ongoing skill development as the fleet and team evolve.
• Contribute to the technician certification program and technical leveling standards across the org.
• Support new site bring-up efforts providing platform readiness and deployment execution expertise.

HQ Presence & Cross-Functional Collaboration

• Serve as SiteOps' senior technical representative at Crusoe HQ, participating in platform, engineering, and procurement discussions that affect site operations.
• Partner with engineering and procurement teams on sparing strategy, RMA lifecycle management, and OEM/ODM support contract structures.
• Provide operational input into next-generation GPU platform evaluations (GB300, VR200, and beyond).
• Produce escalation reporting, platform health analysis, and operational insights for SiteOps leadership.

What We're Looking For

Required

• 7+ years in data center operations, field engineering, or OEM/ODM technical support with hands-on GPU infrastructure experience.
• Direct hands-on experience deploying and supporting GPU platforms at scale across one or more major OEMs or ODMs; familiarity with SuperMicro and HPE platforms required.
• Deep familiarity with server platform architecture and OEM escalation and RMA processes.
• Experience leading or contributing to large-scale GPU cluster bring-ups including rack staging and production handoff.
• Demonstrated ability to build technical relationships with OEM and ODM engineering teams and drive platform-level issue resolution.
• Experience developing SOPs, runbooks, or field troubleshooting procedures and delivering technical training to data center technician teams.
• Strong written communication — comfortable producing escalation documentation, platform runbooks, and leadership reporting.
• Willingness to travel domestically and internationally to Crusoe sites as needed (target: up to 30%).

Preferred

• Direct experience with SuperMicro GPU platforms (B200, GB200, or newer); SuperMicro Certified Engineer credentials a plus.
• Familiarity with ASUS or Quanta server platforms and ODM engagement models.
• Experience with liquid-cooled GPU platforms and CDU integration.
• Familiarity with AMD Instinct GPU platforms (MI300X/MI350X/MI355X).
• Prior experience at an AI cloud provider, hyperscaler, or GPU-first infrastructure operator.
• Experience contributing to technician certification programs or IC leveling standards within a DC ops organization.

Compensation

Compensation will be paid in the range of up to $150,000 - $170,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.