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FieldguideFieldguideSan Francisco, CA

Strategic Account Partner

Strategic Account Partner orchestrates enterprise customer success, expansion, and executive alignment for Fieldguide's largest accounts. Requires 8+ years in enterprise account leadership or customer success strategy with proven multi-stakeholder management.

200k – 250k/yr
Remote8+ YOEAccount Management

About the role

What You’ll Do

Customer Strategy & Expansion

  • Build and own enterprise-wide account plans that align Fieldguide’s strategic value with the customer’s vision, priorities, and business outcomes.
  • Coordinate and drive cross-practice initiatives — connecting Advisory, Audit, Technology, and operational leaders with internal Fieldguide product and delivery resources.
  • Partner with the Strat AE on expansion opportunity identification, prioritization, and execution.

Executive & Stakeholder Engagement

  • Serve as a trusted advisor and point of strategic coordination across executives and senior leaders at customer organizations.
  • Facilitate executive business reviews (EBRs) and alignment sessions that reinforce value delivered, unlock sponsorship, and deepen strategic partnerships.

Cross-Functional Enablement

  • Orchestrate internal Fieldguide teams (AE, ELT, Product, CSE, CS, RevOps, Marketing) to remove blockers, streamline delivery, and ensure proactive outcomes.
  • Act as the integrated linchpin across functions — reducing friction and accelerating customer momentum.

Operational Excellence

  • Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
  • Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.

Thought Leadership

  • Advocate for customer needs internally — shaping product and roadmap discussions based on deep customer insights.
  • Represent Fieldguide at customer events, industry forums, and executive gatherings to elevate Fieldguide’s brand and strategic value.

Who You Are

  • Strategic thinker with 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.
  • Proven success managing complex, multi-threaded customer relationships at scale.
  • Exceptional communicator with executive presence and a consultative approach to building trust.
  • Able to influence without authority — internally and externally.
  • Comfortable navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments.
  • Deep empathy for customers and a passion for enabling their success.
  • Experience in SaaS, enterprise software, or professional services is a plus.

Benefits

  • Competitive compensation packages with meaningful ownership
  • Unlimited PTO
  • 401k
  • Wellness benefits starting on your first day
  • Technology & Work from Home reimbursement
  • Flexible work schedules

Skills

enterprise account managementCustomer SuccessStakeholder Managementexecutive engagementAccount Planningcross-functional orchestrationSaaSprofessional services

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