Staff UX Researcher, Incubations

Responsibilities

• Own end-to-end research for new incubation areas, from framing questions through delivering recommendations.
• Use appropriate qualitative and quantitative methods to deliver fast, actionable insights.
• Triangulate across data sources and prior learnings to identify reliable signals in ambiguous, fast-moving spaces.
• Balance speed and rigor, delivering quick reads when teams need to move and deeper studies when decisions warrant them.
• Partner with Product, Design, Business Operations, and Data Science to shape strategy through research insights.
• Communicate clearly and persuasively with stakeholders at all levels, including senior executives.
• Develop compelling narratives that make users’ needs, pain points, and opportunities clear.
• Lead brainstorming sessions and workshops that translate research insights into product decisions and strategy.

Requirements

• 10+ years of research experience, with expertise in both qualitative and quantitative methods.
• Experience using AI tools for user research.
• Ability to run statistical analysis and design and analyze surveys.
• Experience leading foundational qualitative studies.
• Track record of delivering impactful insights in ambiguous, early-stage, or fast-changing problem spaces.
• Proven ability to work directly with senior leadership and influence strategy.
• Exceptional written and verbal communication skills.
• Strong multitasking skills and ability to own multiple projects at different stages simultaneously.
• Degree in Human-Computer Interaction, Cognitive Science, Psychology, Statistics, or equivalent practical experience.

Nice-to-haves

• Experience with 0-to-1 or incubation products.
• Familiarity with Claude Code.
• SQL proficiency and comfort working directly with data.
• Background in consumer products and/or hospitality.

Compensation and Benefits

• Base pay range: $180,000–$224,000 USD.
• May also be eligible for bonus, equity, benefits, and Employee Travel Credits.