Senior/Staff User Researcher

What You'll Do

Lead Complex Research Programs

• Own research strategy for a product area or cross-team initiative
• Design and execute end-to-end qualitative, quantitative, and mixed-methods research
• Identify patterns across studies and connect insights to product decisions
• Research how legal professionals work with Harvey and outside of the platform. Translate that into product and design recommendations.

Shape Product Thinking

• Partner closely with Product Managers and Designers to frame the right problems
• Influence roadmaps by surfacing unmet user needs, risks, and opportunities
• Push teams beyond validation toward deeper discovery
• Develop strong legal domain expertise and excited to become an expert in both the Harvey product and the legal industry

Raise the Bar on Craft

• Produce clear, compelling synthesis and storytelling
• Identify where AI reduces friction in research process and comfortable building custom scripts, integrations, or AI agents where off-the-shelf tools fall short
• Model strong research rigor, ethics, and judgment
• Ability to prototype and ship research insight tooling improvements yourself before pulling in Eng support

Operate as a Trusted Partner

• Bring rigor to ambiguous, fast-moving problem spaces where the underlying technology (and user expectations of it) shift quickly
• Influence without authority across teams
• Help partners develop stronger research instincts

What You Have

• 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
• Track record or portfolio of portfolio-level impact. Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
• Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
• Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
• Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration.
• Strong design and product judgment and business acumen. Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning.
• A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively
• Experience researching AI-powered technology products, and understand how to assess experiences and quality of conversational products.