Senior Solutions Consultant, Customer Data Platform

Responsibilities

• Support Rokt mParticle implementation and QA processes for SDK, API, and partner integrations by following detailed technical specifications, and documenting results clearly.
• Technically support Rokt clients - work with clients directly to troubleshoot and solve technical challenges.
• Contribute to account strategy & support - help identify tactical support needs for active accounts, working with the wider team to streamline solution delivery.
• Build and configure demo & testing environments - leverage AI to build bespoke demo & testing instances that replicate customer use cases and validate use case scenarios.
• Develop and maintain demo assets such as SDK snippets, integration flows, and walkthrough decks that enable the broader Solutions and Sales teams.
• Write basic customer scripts and data transformation rules supporting customer projects, gradually expanding technical development skills.
• Assist in technical project management for customer projects, including timeline tracking and action item coordination.
• Create and maintain internal documentation and enablement content, including standard operating procedures, playbooks, and slide decks.
• Contribute to operational efficiency by building automated & reusable internal tools leveraging AI, improving QA processes, and supporting the development of scalable team assets.

Requirements

• Basic familiarity with SDKs, APIs, and modern data workflows; experience validating technical integrations is a plus.
• Comfortable using AI to write basic code & scripts in Python, JavaScript, or similar - willing to grow deeper into development concepts and best practices over time.
• Strong organizational and documentation skills, with a detail-oriented mindset.
• Ability to break down complex tasks and follow structured implementation plans provided by senior team members.
• Curious and self-motivated learner with a growth mindset and willingness to lean into new technical domains.
• Effective communicator, both written and verbal, with a desire to support internal teams and gradually build external-facing confidence.
• Collaborative teammate who thrives in a fast-paced, hybrid work environment (4 days/week in NYC office)