Director of SRE (FTE)

Responsibilities

• Own and execute the SRE strategy and multi-quarter roadmap across reliability, observability, incident management, QA maturity, and release engineering.
• Define, measure, and improve SLAs, SLOs, error budgets, uptime, performance, and operational health metrics across products and services.
• Lead production reliability, including monitoring, alerting, on-call operations, incident response, root cause analysis, and MTTR reduction.
• Establish release-readiness standards, deployment safety controls, and quality gates.
• Manage external SRE vendors and partners, including service delivery, SLA governance, escalations, performance reviews, and compliance expectations.
• Lead QA engineering strategy focused on automation, regression prevention, test coverage, and reducing escaped defects.
• Partner with Security and Engineering to ensure cloud infrastructure, CI/CD pipelines, and operational tooling meet HIPAA, SOC 2, and internal security standards.
• Oversee Azure AKS environments, Kubernetes, GitOps workflows, CI/CD pipelines, GitHub Actions, secrets management, access controls, and audit readiness.
• Drive observability maturity using Grafana, Prometheus, logging platforms, tracing tools, and automated alerting frameworks.
• Collaborate across Product, Platform, and Engineering to embed reliability and quality practices throughout the software development lifecycle.
• Build, mentor, and scale SRE and QA teams.
• Drive AI-enabled automation and intelligent tooling to reduce toil and improve operational excellence.

Requirements

• 12+ years of SRE, infrastructure, or platform engineering experience, including 5+ years in engineering leadership roles.
• Proven experience owning site reliability for complex, multi-tenant SaaS platforms with demanding availability requirements.
• Experience defining SLA and SLO frameworks, error budgets, and incident management processes at scale.
• Experience managing managed-infrastructure or SRE service vendors, including SLA governance and performance management.
• Experience leading QA or quality engineering functions, test automation maturity, and release gate ownership.
• Strong communication and cross-functional influence skills.
• Hands-on experience with Microsoft Azure, preferably including AKS, networking, storage, IAM, and security services.
• Deep expertise in Kubernetes, containerized workloads, and production-scale distributed systems.
• Experience with CI/CD tooling such as GitHub Actions, ArgoCD, and Terraform.
• Strong background in monitoring, logging, tracing, and observability platforms.
• Experience with scripting and automation using Python, Bash, PowerShell, or similar languages.
• Understanding of release engineering, automated testing frameworks, QA tooling, and shift-left quality practices.
• Experience supporting SaaS applications with uptime, scalability, and security requirements in regulated industries.
• Knowledge of HIPAA, SOC 2, vulnerability management, access controls, and infrastructure security.
• Familiarity with databases, APIs, networking, and troubleshooting modern web application stacks.

Nice-to-haves

• Healthcare technology or HIPAA-compliant environment experience.
• Familiarity with FHIR-native or EMR/EHR platform architectures.
• Experience implementing AI-assisted SRE automation, including runbook generation, anomaly detection, or incident triage.
• Experience with Playwright or equivalent test automation frameworks in a QA leadership capacity.
• Experience building internal SRE capabilities alongside a managed services provider.

Compensation and Benefits

• Base salary range: $175,000–$200,000.
• Final compensation may include a variable component and stock options.
• Fully remote role based in the United States.
• This position is not eligible for sponsorship.