Customer Program Manager, Executive Briefing Center

Key Responsibilities

• Define and own the Executive Briefing program: briefing formats, qualification criteria, the request-and-intake process from Sales, capacity planning, calendar, and operating SLAs.
• Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; hold the qualification bar and proactively surface accounts that should be engaged.
• Lead discovery with account teams ahead of each briefing to understand the customer's objectives, business context, and where they are in their evaluation, and translate that into a tailored agenda.
• Own agenda design and co-own agenda development with Product Marketing for every briefing. Shape the narrative arc and discussion topics to the customer's objectives, select discussion leaders and demos, and partner with PMM to build the briefing-specific content.
• Build and manage the speaker bench: maintain the roster, match speakers to briefings, run prep, and manage capacity so no one is over-asked.
• Own day-of orchestration and the customer experience standard for briefings, in partnership with our Workplace team on logistics.
• Drive post-briefing follow-through: capture commitments and feedback, route them to owners, and track to close with the account team.
• Build the playbooks, tooling, and best practices that let the program scale consistently as volume grows.
• Own measurement and reporting, including briefing volume, strategic-account coverage, and program-influenced pipeline and expansion.

Minimum Qualifications

• Built or significantly scaled an executive briefing program — defined qualification criteria, stood up an intake process, and managed a speaker bench.
• Fluency with enterprise technology narratives — comfortable shaping the story for a specific customer as well as orchestrating the program around it.
• A track record as a strong operator at high volume: many briefings in flight at once, rigorous tracking, nothing dropped.
• Demonstrated credibility with enterprise Sales leadership and account teams as an advisor on briefing strategy and account engagement.
• Executive presence with Fortune 500 VP- and C-level customers; comfortable running discovery, hosting the room, and facilitating executive conversations.
• Strong cross-functional operating skills — able to orchestrate PMM, Solutions, Events, and a rotating bench of executives who don't report to you.
• Comfort owning a number and reporting on program-influenced pipeline or expansion to senior leadership.
• Clear written and verbal communication; able to brief an executive sponsor in three bullets and write the discovery doc behind it.
• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

Nice-to-Haves / Preferred

• Bachelor's degree or equivalent combination of education, training, and/or experience in a relevant field.