GRC Program Manager, Product and Customer Trust

Responsibilities

• Own and improve the customer trust operating model including intake, triage, escalations, SLAs, metrics, and quality review
• Support strategic customer trust needs including security questionnaires, customer calls, Trust Center updates, and high-priority deal support
• Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes
• Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled
• Ensure external security and compliance claims are supported by internal processes and controls
• Ensure product launches support external security and compliance narrative; scale launch reviews to ensure GRC is not a bottleneck
• Develop data handling guidance as needed to provide product teams a paved path consistent with external commitments
• Use automation and AI-native workflows across internal and external tooling, Codex, and related systems to improve speed and consistency
• Turn recurring customer discovery into reusable content, product feedback, evidence improvements, and control-gap signals

Requirements

• Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment
• Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives
• Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally
• Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows
• Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security
• Technical fluency across SaaS, cloud, security controls, product launches, and enterprise assurance workflows
• Experience in scaling product launch reviews
• Experience supporting GTM, Field Security, Sales Engineering, Customer Success, or strategic enterprise customers
• Experience writing clearly, precisely, and with excellent judgment about external claims and evidence
• Experience building systems, metrics, and escalation paths that scale a high-volume assurance function without sacrificing quality

Nice-to-Haves

• Vertical specific experience in Healthcare, Financial Services and Advertising
• Experience using Codex and other AI-native tools to reduce manual review, automate launch review processes, and keep approved content current