Technical Account Manager provides onboarding, implementation, adoption support, and technical guidance for enterprise customers, including SSO/SAML integrations and security questionnaires. Collaborates with engineering to influence product roadmap; requires 2+ years B2B SaaS experience and technical fluency.
Salary not listed
Remote2+ YOEAccount Management
About the role
Responsibilities
Offer onboarding, implementation, and adoption support for customers
Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
Support completion of security questionnaires in a cross functional team
Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
Work together with founder and account executives to ensure comprehensive customer success
Requirements
2+ years experience in B2B SaaS
Prior experience at an early-stage AI company (Seed to Series C preferred)
Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component libraries
Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
Entrepreneurial spirit and first principles thinking
Nice-to-Haves
You have used tools like Magic Patterns before
You know how to code
Experience with bottoms-up adoption funnels and PLG
Previous founder, early operator, or first customer success hire
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