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Magic PatternsMagic PatternsSan Francisco, CA

Technical Account Manager - Enterprise

Technical Account Manager provides onboarding, implementation, adoption support, and technical guidance for enterprise customers, including SSO/SAML integrations and security questionnaires. Collaborates with engineering to influence product roadmap; requires 2+ years B2B SaaS experience and technical fluency.

Salary not listed
Remote2+ YOEAccount Management

About the role

Responsibilities

  • Offer onboarding, implementation, and adoption support for customers
  • Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
  • Support completion of security questionnaires in a cross functional team
  • Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
  • Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
  • Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
  • Work together with founder and account executives to ensure comprehensive customer success

Requirements

  • 2+ years experience in B2B SaaS
  • Prior experience at an early-stage AI company (Seed to Series C preferred)
  • Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component libraries
  • Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
  • Entrepreneurial spirit and first principles thinking

Nice-to-Haves

  • You have used tools like Magic Patterns before
  • You know how to code
  • Experience with bottoms-up adoption funnels and PLG
  • Previous founder, early operator, or first customer success hire

Compensation and Benefits

  • Competitive salary and equity package
  • 15 days off PTO
  • Health, dental, and vision coverage
  • Fun team offsites and events

Skills

SaaSSSOSAMLEnterprise AuthenticationComponent LibrariesProduct-Led GrowthSecurity QuestionnairesProduct IntegrationTechnical DocumentationB2B
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