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Scale AIScale AISuffolk, VA

Engagement Manager, Public Sector

Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder management, and onsite presence in Suffolk, VA.

138k – 291k/yr
On-site5+ YOETechnical Program Management

About the role

Responsibilities

  • Manage customer relationships from the executive to the end user
  • Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
  • Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
  • Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
  • Oversee onboarding and successful implementation of customer accounts

Must Haves

  • An active TS/SCI clearance
  • 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
  • A track record of structured, analytics-driven problem solving
  • Excellent verbal and written communication skills
  • Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale’s DC office

Nice to Haves

  • A technical background (education or professional experience with computer science, economics, statistics, engineering)
  • A proven track record in B2B client-facing roles and expanding client relationships
  • Prior experience owning the technical implementation of solutions to the government
  • 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
  • Prior experience at an API technology company and / or managing technical customers using an API
  • A technical degree in computer science, engineering, or related field
  • Proficiency in Python, SQL or other programming languages
  • Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Skills

PythonSQLAI/MLAgentic WorkflowsAPIProgram ManagementStakeholder ManagementAnalyticsComputer ScienceStatistics

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