Agile Delivery Manager

Responsibilities

• Own JIRA as the engineering source of truth — workflows, statuses, hygiene standards, and dashboards that reflect how we actually deliver.
• Track and report on flow metrics (cycle time, throughput, WIP, flow efficiency, predictability) at the team level with regular trend reviews.
• Monitor bug backlog health — inflow vs. outflow — and partner with QE and engineering managers to keep the trend moving in the right direction.
• Facilitate the Scrum of Scrums to surface cross-team dependencies and blockers before they compound and track resolutions to ensure the path is clear for success.
• Audit and improve the SDLC and agile ceremonies across teams (standups, retros, sprint planning, refinement) by coaching engineering managers and scrum leads.
• Drive a consistent engineering operating rhythm — standardized cadences, demo practices, and planning processes across teams.
• Own the release process for our 21CFR-regulated environment — change control documentation, release procedures, and coordination with the team that handles validation and audit activities.
• Define and maintain the deployment process for weekly web application releases — runbooks, go/no-go criteria, and communication templates that give engineers clear rails to execute against.
• Maintain a visible risk and blocker register, reviewed often with engineering and product leadership.
• Run agile maturity assessments across teams and drive targeted, practical improvements.
• Deliver a quarterly engineering delivery report summarizing execution health and trend data for leadership.
• Build and maintain the delivery onboarding playbook so new engineers and managers ramp on our actual operating model.
• Take advantage of AI tooling to automate manual reporting/tasks and drive insights and analytics with the purpose of making our team better.

Requirements

• 4+ years of agile delivery, program management, or release management experience across multiple software engineering teams.
• Demonstrated experience owning JIRA administration — configuration, workflows, JQL, dashboards, and reporting.
• A lean towards simple solutions over complex; KISS principles.
• Strong fluency in flow-based metrics; you have actually moved the needle on cycle time or predictability at a previous company, not just reported on it.
• Experience defining and managing release processes in regulated software environments (21CFR, SOC 2, HIPAA, or similar).
• Servant-leader posture. You coach without being preachy and add process only when it earns its place.
• Comfortable working across a distributed, fast-moving engineering organization without direct authority.
• Strong written and verbal communication skills; you can translate delivery data into a story leadership actually acts on.
• Self-starter with strong organizational instincts; you make things visible before they become problems.
• Experience with AI Tooling such as openAI, Claude, or Gemini for automating work and data analysis with JIRA or similar tool.

Nice-to-Haves

• Experience in a B2B SaaS company at the 30–100 engineer scale.
• Familiarity with agile reporting tools (EazyBI, Jellyfish, LinearB, or similar).
• SAFe, Scrum@Scale, or ICAgile certification (signal, not requirement).
• Experience partnering directly with QA and compliance teams on release validation.
• Proximity to the Charlotte, NC metro area.

Compensation and Benefits

• $140,000 to $150,000 depending on experience.
• Fully remote position.
• Flexible PTO.
• 13 paid company holidays.
• Paid parental leave.
• Health, Dental, and Vision insurance.
• Employer paid Basic Life insurance and Short-Term Disability insurance.
• Company contribution match for HSA and 401(k).
• Flexible Spending Accounts.
• Monthly employee wellness stipend.
• Opportunities for Learning and Development Reimbursement.
• Pet insurance.