Senior Relationship Account Manager

Responsibilities

• Act as the primary and often sole point of contact for a customer portfolio
• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
• Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base
• Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes

Requirements

• 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role
• A proven track record of overachievement and hitting sales targets
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings — enablement sessions, strategy meetings, business reviews
• Demonstrated ability to articulate the value of a complex enterprise technology
• A mind for technology — aptitude and curiosity to learn about technical concepts
• The ability to work in a fast paced environment
• High levels of organization and attention to detail
• Team player and passion for collaboration

Nice-to-Haves

• Prior exposure to database, cloud and infrastructure technology