Senior Account Manager

Responsibilities

• Own a book of business with a clear expansion target, driving NRR of 140%+ by identifying new use cases, upselling into departments, and keeping customers deeply engaged with the platform.
• Run onboarding and enablement with minimal support, getting customers live, training end users, and driving adoption across accounts.
• Build and present AI agents to customers, demonstrating new workflows, pitching use cases, and showing stakeholders how to get more value from V7.
• Partner with AEs and SEs to ensure a smooth post-sale handoff and flag expansion opportunities.
• Act as the bridge between customers and Solutions Engineers, managing adoption and growth while freeing SEs to focus on building.

Requirements

• Genuinely technical and commercial: able to build an AI agent end to end, understand when to use different LLMs, and get hands-on with a platform quickly.
• Experience managing customer relationships in a SaaS environment, with a focus on growing accounts through expansion rather than just retention.
• Thrive in environments where the playbook doesn't exist yet; experience from a startup or fast-moving scaleup, self-motivated without needing direction.
• Strong communicator who can hold a room, onboard teams, present to VPs, and handle commercial negotiations with clarity and confidence.

Nice-to-Haves

• Background that allows shaping the AM function as the company scales ARR, with a path to leadership.
• Ability to work at the intersection of commercial and technical teams.