Salesforce & Business Systems Engineer

Responsibilities

• Act as a consultative partner to key B2B stakeholders by helping frame problems, identifying patterns, risks, and opportunities across systems, data workflows, and recommending pragmatic scalable solutions
• Oversee integrations across core systems, proactively auditing and refining them to support accurate, up-to-date workflows and functionality
• Partner with stakeholders to deeply understand business problems, define success criteria, and translate needs into scalable system designs and implementations
• Enable effective system adoption by creating and maintaining clear documentation, best practices, and enablement material; support onboarding for new hires on Salesforce and other relevant internal tools
• Serve as a system administrator and provide day-to-day support for Salesforce and related business systems, such as user access, account maintenance, reports, workflows, and permissions
• Continuously develop skills and domain knowledge through self-directed learning, training, and industry resources, applying new insights to improve systems and ways of working

Requirements

• Strong proficiency in Salesforce administration: managing user profiles, roles, permissions, and security settings; customizing and configuring Salesforce objects, fields, layouts, workflows, and reports; utilizing Salesforce declarative development tools such as Flow and Lightning App Builder
• Experience owning business systems in B2B/SaaS organizations, with a focus on supporting GTM teams and processes
• Strong consultative mindset with demonstrated ability to influence stakeholders, ask the right questions, and co-create solutions in ambiguous environments
• Proven cross-functional partnership with business stakeholders such as sales, client success, and servicing teams; able to gather business requirements, analyze processes, and identify opportunities for system enhancement and automation
• Experience with integrating Salesforce to other business applications, with an understanding of integration design, data flow, and system dependencies
• Solid data literacy, including the ability to interpret and validate data across systems to support reporting and analysis
• Hands-on experience building and/or supporting reports and dashboards (e.g., Salesforce reports/dashboards or downstream BI tools)
• Proven ability to independently own projects
• Excellent verbal and written communication skills

Nice-to-Haves

• Familiarity with marketing automation tools, preferably HubSpot
• Familiarity with Apex programming language, Visualforce, and Lightning Components
• Salesforce certifications are highly desired

Compensation & Benefits

• New York City base salary range: $125,000-$145,000
• Eligible for variable compensation in the form of a company incentive bonus
• Medical, dental, and vision coverage; life and AD&D insurance; short- and long-term disability; infertility support and WPATH-aligned transgender health benefits; Employee Assistance Program (EAP); transit benefits and FSA and HSA options
• Equity for all employees, including new hire and refresher grants
• Flexible paid time off, paid parental leave, and a fully paid four-week sabbatical in sixth year
• Company-paid professional coaching for all employees
• Day-one 401(k) match plus matching on qualified student loan payments