Technical Enablement Manager, Professional Services

Responsibilities

• Develop the long-term vision, strategy, and day-to-day operations for Professional Services enablement at Stripe. Establish KPIs and analytics to track impact and make data-driven decisions. Create and publish Professional Services enablement calendar.
• Communicate enablement strategies, program progress, and readiness metrics to senior ProServ leadership.
• Collaborate with a globally distributed team across multiple time zones and serve as the bridge between Product, GTM Enablement, Partners, and Professional Services leadership.
• Understand the role of consulting at Stripe to build new training programs and content focused on soft skill enablement.
• Translate complex product capabilities into specialized learning paths and actionable enablement resources across Stripe’s technical landscape. Stay on the pulse of industry trends and competitive landscapes.
• Build aesthetically superb courseware and documentation alongside scalable enablement assets (e.g., technical deep-dives, playbooks, certification programs, and hands-on technical labs).
• Orchestrate and collaborate with Subject Matter Experts (SMEs), including Product and Product Marketing, to curate high-impact technical content.
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources.
• Cultivate a program of continuous peer-to-peer learning that empowers top-performing consultants to share best practices and field-tested technical solutions.
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in satisfaction, productivity, and revenue generation.
• Be a key advocate and support for change management and best practices throughout the organization.

Minimum Requirements

• 10+ years of experience in a technical consulting or enablement role
• Knowledge of adult learning principles and the ability to incorporate them into the curriculum
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales and delivery performance
• Strong project management skills with the ability to multitask, prioritize, and execute in a fast-paced environment
• Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders
• Demonstrated ability to work cross-functionally and build productive relationships with teams across the organization
• Passion for continuous learning and a solutions-oriented mindset
• Experience with content creation, curation, and knowledge management platforms

Preferred Qualifications

• Experience developing content for technical certifications
• Professional experience using e-learning software and/or LMS
• Experience working with payment industry and/or consulting