GTM Operations Manager
Own systems, data, reporting, and processes for Phonely's go-to-market engine. Run analyses, manage HubSpot, design GTM workflows, and tackle undefined high-priority projects. Requires 2-3+ years experience blending consulting rigor with startup speed.
About the job
What You'll Do
- Support the forecasting cadence, pipeline reviews, and revenue reporting leadership relies on
- Run ad hoc analyses (win/loss trends, funnel bottlenecks, campaign ROI) that shape leadership decisions
- Own HubSpot end-to-end: pipeline stages, deal properties, lead routing, and workflow automation
- Build and maintain reporting and dashboards for pipeline, forecasting, and funnel conversion across our SMB and Enterprise motions
- Design and document GTM processes as the team scales: lead qualification, SDR/AE handoffs, deal desk basics
- Take on undefined, high-priority work as it lands, and project-manage the cross-functional initiatives that don't have an obvious owner yet
- Drive UTM and attribution discipline across marketing campaigns, closing tracking gaps hand-in-hand with marketing
- Partner across Sales, Marketing, Customer Success, and Finance to keep systems and processes aligned as we grow
- Evaluate and implement GTM tool integrations (contract systems, marketing platforms) and wire up webhook-style automation where it makes sense
- Onboard new GTM hires into our systems and processes
- Pick up anything else the GTM engine needs, whether or not it fits neatly into a job description
What You'll Bring
- 2-3+ years of experience, ideally a mix of consulting (structured problem-solving, client rigor) and startup (comfort with ambiguity and speed)
- Hands-on HubSpot experience, admin-level familiarity with workflows, properties, and reporting strongly preferred
- Strong Excel and Sheets skills; SQL is a plus
- High attention to detail, because this role touches the data leadership uses to make decisions
- Low ego about scope: equally happy building a dashboard or cleaning up a spreadsheet
Skills
HubSpot, Excel, Google Sheets, SQL, Utm Tracking, Salesforce
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