SocureCarson City, NVSupports post-sales onboarding and implementation of identity verification platform for new clients. Provides technical assistance, configurations, troubleshooting, and training while collaborating cross-functionally. Requires 2-4+ years in solution consulting or support, APIs knowledge, and bachelor's degree.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Leads member experience team owning NPS, VIP/influencer service, and satisfaction metrics for imaging services. Drives data-informed improvements, builds scalable processes, and ensures exceptional proactive support in a high-growth health tech environment. Requires 6-10 years in customer success with team management.
Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.
Own and execute Okta's Customer Advisory Board program end-to-end, including strategy, recruitment, meeting design, feedback synthesis, and cross-functional coordination with Product, Marketing, and Sales. Requires 7+ years in B2B tech customer marketing/advocacy with strong executive presence and project management skills.
Manage 15-20 enterprise accounts at Sourcegraph, driving adoption, renewals, and expansion through strategic customer engagement and enablement. Requires technical SaaS experience and strong stakeholder management skills.