Senior Solution Consultant – Post-Sales, Platform

What You’ll Do

Implementation Support & Onboarding

• Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs.
• Support technical integrations by working with client teams and providing input on best practices.
• Contribute to early-stage client success by ensuring the solution is implemented effectively.

Technical Assistance & Client Support

• Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
• Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
• Participate in ongoing optimization efforts to improve the client experience.

Configuration & Customization

• Gather and document technical and functional requirements from clients.
• Help translate client workflows into effective product configurations.
• Assist in resolving integration or product issues, escalating as needed.

Training & Enablement

• Deliver introductory training sessions and walkthroughs to help clients get started confidently.
• Contribute to the creation of documentation and internal resources to support common onboarding patterns.

Cross-Functional Collaboration

• Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
• Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

What You’ll Bring

• 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
• Working knowledge of APIs, data integration, and web-based platforms.
• Comfortable explaining technical concepts to clients in a clear and approachable way.
• Ability to manage multiple client needs and timelines in a structured and organized manner.
• A collaborative attitude with a willingness to learn and adapt.
• Bachelor’s degree or equivalent experience in a technical or related field.

Nice-to-Have Qualifications

• Familiarity with identity verification, fraud prevention, or data platforms.
• Exposure to enterprise customer environments and technical stacks.
• Experience in a startup or high-growth SaaS environment.