Quality & Compliance Analyst
Owns hands-on compliance and quality operations, including questionnaires, audit and certification support, QMS records, control reviews, and GRC reporting. The role requires 2–5 years of experience, strong technical writing, Jira and Confluence fluency, and practical experience with agentic AI workflows.
About the job
Responsibilities
- Take ownership of inbound security and quality questionnaires, learn the answer library and response tooling, and independently return routine questionnaires.
- Maintain the master audit and compliance activities schedule and provide lead time on upcoming work.
- Own day-to-day QMS operations, new-hire team and training assignments, training content, and records for change orders, suppliers, and computer systems.
- Maintain accurate compliance data and make GRC program status visible in Jira and Confluence.
- Review control statements across SOC 2, ISO 9001, ISO 27001, and CMMC, identifying discrepancies between claimed controls and available evidence.
- Keep SOPs and policies current and readable.
- Improve questionnaire turnaround time and increase use of the answer library.
Requirements
- 2–5 years of hands-on experience in GRC, compliance operations, quality assurance, or audit support.
- Direct experience responding to security or quality questionnaires at volume and managing the related tooling and answer library.
- Hands-on participation in at least one audit or certification cycle from evidence collection through findings follow-up, including SOC 2, ISO 9001, ISO 27001, CMMC, or a comparable framework.
- Experience administering or serving as a power user of a compliance system of record, such as an eQMS or GRC platform, with accountability for data accuracy.
- Strong technical writing and editing skills, including the ability to create clear SOPs and precise customer-facing answers.
- Fluency in Jira and Confluence.
- Experience with agentic AI tooling and frameworks, including custom skills, agents, or prompt-driven workflows, with awareness of when human verification is required.
- Meticulous attention to detail and strong calendar discipline.
- Sound judgment regarding when to answer, consult a subject-matter expert, or escalate.
- Collaborative approach to working across Security, Engineering, Legal, People, and Sales.
Nice to Have
- Experience in a regulated life-sciences, medical device, or pharmaceutical environment.
- Experience with GxP, 21 CFR Part 11, computer system validation, or supplier qualification.
Skills
GRC, Compliance Operations, Quality Assurance, Security Questionnaires, Quality Questionnaires, SOC 2, Iso 9001, ISO 27001, Cmmc, Jira, Confluence, Technical Writing, Agentic AI, Gxp, 21 Cfr Part 11
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