Project Manager

What You'll Do

Project Leadership

• Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
• Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
• Maintain project timelines and dependencies in Salesforce
• Manage scope changes via formal change control and communicate updates proactively

Stakeholder Communication

• Serve as the primary point of contact for customer executives and project sponsors throughout implementation
• Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
• Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
• Produce gate check documentation at key milestones to capture decisions and sign-offs

Risk & Issue Management

• Surface risks early and build mitigation plans in Salesforce before issues become blockers
• Maintain an active risk log with owners and follow-up paths; review with leadership regularly
• Conduct post-project retrospectives and apply lessons to future engagements

Cross-Functional Coordination

• Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition)
• Deliver complete handoff documentation to Customer Success or Support at project close

Process Improvement

• Identify gaps in implementation playbooks and propose improvements with supporting rationale
• Contribute to internal templates and retrospectives

What We Look For

• 5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements
• Demonstrated ability to manage 4-12 concurrent active projects without losing rigor
• Comfortable owning executive-level customer relationships at the VP or C-level
• Proficiency in Salesforce or similar CRM; formal PM methodology background (PMP, PMI-ACP, or equivalent) preferred
• Strong written communication: status updates, risk logs, and gate check docs are read once and acted on
• Bias toward proactive escalation; surface issues when there is still time to fix them
• Construction, field service, or B2B vertical SaaS experience preferred

What We Offer

• Generous equity grant
• Comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events and team-building activities
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions