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CohereCohereNew York, NY

IT Support Engineer

Provides first-response IT support for the New York office, troubleshooting hardware/software, managing Mac devices via MDM, optimizing networking/AV/Wi-Fi, handling onboarding/offboarding, and supporting tools like Google Workspace, Slack, and Okta.

Salary not listed
On-siteIT Support

About the role

Responsibilities

  • Serve as the first point of contact for IT support requests globally during your shift.
  • Provide on-site and remote support, including basic troubleshooting, device setup, and video conferencing assistance.
  • Monitor and maintain the device fleet to ensure optimal performance.
  • Oversee in-office networking, AV systems, and Wi-Fi infrastructure (routers, switches, WAPs).
  • Order and track laptop shipments for the USA region.
  • Collaborate with internal teams for employee onboarding and offboarding.
  • Document and update IT procedures and SOPs.
  • Identify, troubleshoot, and resolve issues for tools and systems like Google Workspace, Slack, and Notion.

Requirements

  • Extensive experience supporting and administering Mac, Google Workspace, and Slack.
  • Experience supporting and administering MDM (e.g., Kandji/Iru or JAMF).
  • Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred).
  • Familiarity with API orchestration platforms (e.g., Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and network authentication protocols (RADIUS).
  • Experience with scripting languages (Python) and Google Apps Manager (GAM).
  • Solid understanding of networking concepts and internet tooling (Wi-Fi, routers, switches).
  • Experience supporting Google Meet and room schedulers.
  • Familiar with SOC2 and ISO27001 compliance standards.

Skills

MacGoogle WorkspaceSlackMDMKandjiJamfOktaOkta WorkflowsAWSGCPAzureTerraformPythonWi-FiGoogle Meet

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