Director of Site Reliability Engineering

Responsibilities

• Lead, coach, and develop a distributed SRE team, setting vision, charter, operating model, priorities, and success measures
• Define and roll out a Service Ownership & Maturity Framework across engineering
• Own and improve core engineering infrastructure services including cloud foundations, Kubernetes and compute patterns, CI/CD, observability, secrets management, GitHub workflows, and infrastructure automation
• Help engineering teams improve service ownership through standards, dashboards, runbooks, alerting, escalation paths, operational readiness, and deployment practices
• Make reliability, operational maturity, infrastructure health, and developer productivity measurable through metrics and operational intelligence
• Improve deployment automation, resilience, self-healing patterns, disaster recovery readiness, and service reliability
• Mature incident response, escalation, postmortems, and on-call health across a geographically distributed team
• Build paved paths and self-service infrastructure that reduce toil and lower cognitive load
• Partner with Security, Compliance, Legal, Finance, Procurement, and Corporate IT on infrastructure, access management, cloud operations, and controls
• Evaluate AI-assisted and agentic workflows for infrastructure operations, service ownership, developer workflows, or toil reduction

Requirements

• 10+ years of experience in SRE, infrastructure engineering, platform engineering, cloud infrastructure, production operations, or closely related engineering roles
• 5+ years of experience leading, managing, or formally developing infrastructure, SRE, platform, or reliability engineers
• Strong experience defining team charters, operating models, roadmaps, success measures, and engineering practices for infrastructure or reliability teams
• Deep technical judgment across cloud infrastructure, production operations, distributed systems, reliability tradeoffs, automation, and operational risk
• 3+ years of experience with modern cloud infrastructure in AWS, GCP, or similar environments
• 3+ years of experience with Kubernetes, container orchestration, infrastructure-as-code, declarative systems, CI/CD, and deployment safety
• Strong experience with observability, monitoring, alerting, logging, dashboards, SLOs/SLIs, incident response, postmortems, and on-call practices
• Experience helping product or application engineering teams improve service ownership, operational readiness, and production accountability
• Pragmatic approach to tooling decisions (build vs. buy vs. adapt vs. simplify vs. retire)
• Ability to operate effectively in a small or mid-sized engineering organization
• Clear executive communication skills and ability to partner directly with a CTO and senior engineering leaders

Nice-to-Haves

• Experience leading SRE, infrastructure, or platform work in a lean, high-agency organization
• Experience supporting globally distributed teams or 24/7 operational coverage
• Experience improving developer productivity through paved paths, self-service infrastructure, automation, and reduced toil
• Experience with infrastructure security fundamentals, secrets management, access controls, cloud security practices, or compliance-related infrastructure controls
• Experience in financial services, regulated environments, blockchain, crypto, Web3, or other high-reliability technical ecosystems
• Experience evaluating vendors and infrastructure platforms with skepticism, technical rigor, and cost discipline
• Practical experience applying AI-assisted or agentic workflows to infrastructure, reliability, operations, observability, or developer productivity

Compensation & Benefits

• Base salary range: $210,000 - $310,000
• Lumen-denominated grants
• Competitive health, dental & vision coverage (most plans 100% covered for employee + dependents)
• Flexible time off + 15 company holidays including company-wide holiday break
• Generous paid parental leave + paid pregnancy disability leave
• Gym reimbursement ($80/month)
• Life & ADD (up to $50K), Short & Long term disability
• 401K with 4% match
• Health & Dependent Care FSA Accounts
• Commuter benefits ($250/month employer contribution)
• Health Savings Account (HSA) with monthly employer contribution
• Family building benefits through Kindbody
• Wellbeing benefits (One Medical, Rightway, Headspace)
• L&D budget of $1,500/year
• Daily lunch and snacks in office
• Company retreats