Engagement Manager (NYC)

What You'll Do

Engagement Lifecycle Management

• Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff

Customer Communication & Relationship Management

• Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes

Multi-Engagement Management

• Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines

Cross-Functional Coordination

• Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning

Risk & Issue Management

• Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards

What You'll Bring

• You have 5+ years of engagement or project management experience, preferably with technical or software engagements
• You've managed multiple concurrent engagements and know how to keep quality high across all of them
• You have strong experience working with enterprise customers and leading customer-facing communication
• You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation
• You're experienced with project management tools such as Linear, Jira, Asana, or similar
• You've handled scope change management and complex stakeholder dynamics
• You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do
• You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders
• You exemplify our operating principles
• You are motivated to build something great: you hold a high bar for quality, craft, and impact
• You embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate
• You operate with maximum agency: you take ownership, move work forward independently, and help others unblock
• You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges

Nice to Have

• PMP or similar project management certification
• Experience in Professional Services or consulting
• Experience with AI/ML or infrastructure engagements
• Experience with time tracking and billing coordination
• Knowledge of software development lifecycle and agile methodologies

Compensation & Benefits

Annual Salary: $170,000-$190,000

• Competitive compensation including base salary, variable compensation for relevant roles, meaningful equity
• Benefits: medical, dental, vision coverage, flexible vacation, 401(k) plan, life insurance