Scale AIHonolulu, HILeads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 5+ years stakeholder experience, and onsite presence in Oahu 4 days/week.
Lead a high-volume Commercial Customer Success team at Ramp to drive post-sale activation, onboarding, and adoption for small businesses across finance products. Requires 4+ years B2B SaaS experience and 2+ years managing CS/ops teams, with strong data-driven and cross-functional skills.
Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.
Customer Engineer onboards customers to Hex data platform, provides technical guidance on setup and best practices, drives adoption using SQL/Python expertise, and gathers feedback for product roadmap. Requires 3+ years technical customer-facing experience and NYC/EST base for hybrid work.
Provides post-sales technical leadership to enterprise customers, owning technical issues, guiding platform adoption, and collaborating with internal teams. Requires 5+ years customer-facing networking experience and onsite availability in Charlotte, Jersey City, or NYC.
Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.