Solutions Engineer (Product Expert) | Housing
Solutions Engineer collaborates with clients, support, and success teams for product launches, demos, implementations, training, and troubleshooting in a SaaS housing platform. Requires 3+ years Solutions Engineer experience, cross-functional collaboration, and strong technical communication skills.
About the job
Key Responsibilities
- Conduct thorough discovery sessions with new clients to understand their product area and requirements
- Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
- Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
- Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
- Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
- Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
Requirements
- 3+ years of experience in a Solutions Engineer role at a SaaS company
- Willingness to travel up to 20% to meet and engage with prospective clients
- Strong understanding of product development and launch processes
- Excellent problem-solving skills and the ability to troubleshoot technical issues
- Experience working with cross-functional teams, including engineering, operations, and product management
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with customer relationship management (CRM) tools and support ticketing systems
- Ability to manage multiple tasks and priorities in a fast-paced environment
Nice-to-Haves
- Experience with QA processes and developing self-serve tools
Compensation
Salary Range: $135,000 - $160,000 USD
Equity in the company, medical/dental/vision premiums covered at 100%, fully paid parental leave, commuter benefits, 401k, fitness & home services stipend, unlimited vacation, paid holidays, relocation packages.
Skills
SaaS, CRM, Support Ticketing, Qa Processes, Product Demos, Troubleshooting, Self-Serve Tools, Product Implementations
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