Solutions Engineer (Product Expert) | Housing

Key Responsibilities

• Conduct thorough discovery sessions with new clients to understand their product area and requirements
• Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
• Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
• Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
• Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
• Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
• Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support

Requirements

• 3+ years of experience in a Solutions Engineer role at a SaaS company
• Willingness to travel up to 20% to meet and engage with prospective clients
• Strong understanding of product development and launch processes
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Experience working with cross-functional teams, including engineering, operations, and product management
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Familiarity with customer relationship management (CRM) tools and support ticketing systems
• Ability to manage multiple tasks and priorities in a fast-paced environment

Nice-to-Haves

• Experience with QA processes and developing self-serve tools

Compensation

Salary Range: $135,000 - $160,000 USD

Equity in the company, medical/dental/vision premiums covered at 100%, fully paid parental leave, commuter benefits, 401k, fitness & home services stipend, unlimited vacation, paid holidays, relocation packages.