Sales Development Representative, Inbound

What You’ll Do

• Be the first point of contact for inbound leads — demo requests, content downloads, and marketing-sourced leads — responding with a time-to-touch under 15 minutes
• Run qualifying and discovery conversations to surface prospect pain and tie it back to the relevant Miter modules
• Communicate Miter’s value proposition and business impact, booking qualified meetings (SALs) for Account Executives and managing clean handoffs
• Follow up persistently with every lead that no-shows or doesn’t self-book, re-engaging across phone, email, and other channels
• Partner closely with Marketing on campaigns and lead quality, and own your activity and pipeline metrics in Salesforce

What You’ll Need

• No prior experience required — prior SDR work, cold calling, or transferable experience from college (athletics, leadership, part-time sales) is a plus
• Highly organized — you can juggle a high volume of inbound leads and follow-ups, staying on top of every prospect without letting anything slip through the cracks
• Strong written and verbal communication — as the first point of contact at Miter, you’re energetic, personable, and make a great first impression
• A natural relationship builder who partners closely with AEs, asks sharp questions, and stays genuinely curious about every prospect
• Self-motivated and coachable, with a strong desire to build a long-term career in Sales
• Grit, resilience, and a strong work ethic — you bring consistent energy and bounce back quickly from a “no”
• A true team player above all — you win as a team and lift up the people around you

Benefits

• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
• Flexible PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
• Community: Company-wide and team-specific off-sites per year.