Customer Success Manager, Enterprise

Responsibilities

• Act as an extension of strategic customers and advocate within ZoomInfo and the customer organization to accomplish defined objectives.
• Build trusted-advisor relationships with customer stakeholders and executive sponsors to drive product adoption and business value.
• Grow the breadth and depth of strategic relationships within customer organizations.
• Manage and nurture accounts to identify and reduce attrition risk.
• Partner with internal stakeholders to align account activities with customer business cases and strategies.
• Sustain customer relationships throughout the subscription lifecycle and ensure customer success.
• Educate customers about new features and releases.
• Monitor adoption and utilization trends and provide recommendations based on risk and customer needs.
• Identify renewal risk and collaborate with internal teams to support successful renewals.
• Capture customer feedback and communicate it internally to improve products and services.

Requirements

• 2+ years of customer success, account management, or sales experience in a competitive SaaS environment.
• 2+ years working with enterprise-level accounts.
• Understanding of go-to-market processes, including revenue operations, enablement, sales management, and customer success operations.
• Excellent communication skills, including issue tracking, triage, and crisis management.
• Ability to manage multiple customer projects simultaneously.
• Ability to communicate with internal and external customers at all management levels.
• Ability to explain technical information to non-technical audiences.
• Strong presentation, expectation-management, and relationship-building skills.
• Self-motivated, collaborative, innovative, and customer-focused.
• Bachelor's or master's degree preferred.
• Ability to work at least three days per week from a company office.

Nice to Have

• Familiarity with sales methodologies and playbooks such as Sandler, Winning by Design, or MEDDIC.

Compensation and Benefits

• US base salary: $90,000–$112,000, plus commission and benefits.
• Comprehensive medical, dental, and vision coverage.
• Eligibility for future equity awards.
• 401(k) matching of 50% of the first 7% of employee contributions.
• Parental leave: 12 weeks for primary caregivers and 4 weeks for secondary caregivers.
• Family-forming benefits up to $20,000.
• Wellness program, optional pet insurance, legal service support, and other benefits.
• Strong onboarding and ongoing training programs.