Sr. Technical Account Manager

What You'll Do

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Your Background

• 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers.
• Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
• Solid understanding of software development processes, integrations, and modern SaaS architectures.
• Experience with enterprise change management or digital transformation initiatives.
• Familiarity with customer health metrics, adoption frameworks, or value realization methodologies.
• Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives.
• Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows.
• Clear, confident communicator who builds trust with both technical teams and executive stakeholders.
• Strong problem-solving skills with a bias toward creative, customer-centric solutions.
• Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.
• Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability.