Staff Developer Success Engineer
Staff technical specialist supporting developers who deploy and operate Temporal in cloud-native environments. The role requires 9+ years of development experience, distributed-systems troubleshooting, Kubernetes expertise, observability, infrastructure automation, and strong customer communication.
About the job
Responsibilities
- Serve as the frontline technical expert for the developer community and help users deploy and scale Temporal in cloud-native environments.
- Troubleshoot complex infrastructure, scalability, reliability, performance, and availability issues.
- Develop automation and self-service infrastructure solutions for infrastructure operations and troubleshooting.
- Build observability solutions and improve networking, including load balancing, DNS, and ingress/egress.
- Work directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions.
- Influence platform improvements and translate customer use cases into architecture best practices.
- Independently drive technical solutions, including production debugging and infrastructure design.
Requirements
- 9+ years of experience as a developer.
- Fluency in one or more of Python, Java, Go, or TypeScript.
- Experience deploying and managing medium- to large-scale architectures, such as Kubernetes or Docker.
- Experience with Prometheus and Grafana, including troubleshooting performance and availability issues.
- At least 1 year of experience in an internal or external customer-facing role.
- Experience working with or as part of remote teams.
- Strong written and verbal communication skills.
- A passion for helping others and a data-driven, fact-based approach.
Nice to Have
- Customer-facing experience as a professional services consultant, solutions architect, customer engineer, or similar.
- Experience with security certificate management and implementation.
- Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
- Experience with EKS, GKE, OpenTracing, Terraform, Ansible, or CDK.
Skills
Kubernetes, Docker, AWS, GCP, Go, Python, Java, TypeScript, Prometheus, Grafana, Terraform, Ansible, Aws Eks, Google Kubernetes Engine
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