Senior People Operations Partner

What you will do

Compensation & Total Rewards

• Own BigPanda’s compensation infrastructure, including job leveling frameworks, salary bands, and compensation review cycles
• Manage and optimize compensation tools and platforms; ensure data accuracy, access controls, and system integrity
• Partner with Finance and leadership on compensation modeling, merit planning, and budget alignment
• Lead compensation benchmarking using survey data and market intelligence; translate findings into actionable recommendations
• Support managers and HRBPs with compensation decisions, ensuring consistency, equity, and competitiveness
• Drive education and transparency around compensation philosophy and total rewards across the employee lifecycle

Compliance

• Own and maintain employee handbooks, ensuring they remain current, legally sound, and aligned to BigPanda values in each location where we operate
• Manage the full library of HR policies and procedures; lead periodic review cycles with Legal, Security, and leadership
• Draft, manage, and maintain employee documents including offer letters, separation agreements, and code of conduct acknowledgments
• Oversee mandatory compliance training programs — track completion, follow up on outstanding items, and maintain records
• Ensure documentation and processes meet requirements across all operating jurisdictions

Entities of record and global entity management

• Manage BigPanda’s entities of record and our vendor across all operating jurisdictions, ensuring accuracy and compliance
• Handle inbound requests related to relocation and global entity matters — employment verifications, certificates of good standing, regulatory filings — and triage to the appropriate internal or external resource
• Partner with people operations to offer competitive total rewards programs in each location
• Partner with Legal and Finance on entity-level compliance requirements, registrations, and ongoing obligations
• Support international hiring and mobility by coordinating with global PEO providers and Employers of Record

General People Operations

• Partner with the other members of the people operations team to ensure programs, processes, and systems run smoothly and at a high standard
• Serve as a go-to resource for People Operations questions from employees, managers, and cross-functional partners
• Maintain and continuously improve the People team’s use of HRIS and related tools; identify and implement automation opportunities
• Develop and document People Operations playbooks, SOPs, and self-service resources to scale the function efficiently
• Support and contribute to special People team projects, ensuring operational execution is seamless

Vendor management

• Own relationships with key People team vendors including compensation tools, leave platforms, and benefits administration
• Manage contract renewals, SOW reviews, and vendor performance; partner with Finance and Legal on procurement
• Evaluate and recommend new vendor solutions, applying an AI-native lens to assess automation and efficiency opportunities as BigPanda scales

Cross-functional partnership

• Serve as a trusted partner to the people team, finance, legal, IT, and our employees to ensure seamless execution across all People programs
• Collaborate with HRBPs to translate policy and compliance requirements into practical employee and manager guidance
• Represent People Operations in cross-functional projects and process improvement initiatives

AI-Native Approach

• Leverage AI to automate routine People Ops tasks freeing time for higher-impact work
• Use AI tools to analyze workforce data, surface patterns, and generate insights faster and at greater depth than traditional methods
• Proactively identify new AI tools and platforms that can improve People Operations processes, and lead their evaluation and adoption
• Partner with the broader People team to build AI literacy and share best practices across the function
• Stay current on the evolving AI landscape as it applies to HR technology, compliance, and employee experience

Operational Excellence

• Ensure data integrity across HR systems, providing high-quality, accurate reporting to stakeholders — leveraging AI and automation wherever possible
• Build and manage HR dashboards to monitor and report on key metrics such as retention, engagement, and workforce trends
• Analyze data to identify patterns, opportunities, and areas for improvement in People Operations strategies
• Lead cross-functional projects to enhance people processes, systems, and policies
• Drive a culture of continuous improvement by identifying gaps, implementing scalable solutions, and measuring their impact
• Lead the implementation and integration of systems, ensuring alignment with business requirements and best practices

What skills and experience you’ll bring to BigPanda

• Senior-level experience in People Operations or Total Rewards in a high-growth technology company
• Deep expertise in global compensation program design, job leveling, salary banding, and compensation review cycles
• Hands-on experience with compensation benchmarking tools, specifically Pave and Radford
• Strong working knowledge of HR compliance across multiple jurisdictions, including policy management and employee documentation
• Experience owning and optimizing HRIS platforms, with a track record of driving automation and process improvements
• Demonstrated AI-native mindset — actively integrating AI tools into HR workflows to drive efficiency and insight

Our Benefits

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits
• #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture