Disputes Analyst

Responsibilities

• Process daily dispute-related tasks from operational queues with accuracy and timeliness
• Review claims in accordance with Regulation E, network rules, and internal SLAs
• Manage dispute-related customer communication, primarily via email, with clear and professional explanations
• Initiate appropriate actions to resolve disputes while mitigating financial risk to Current
• Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers
• Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities
• Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints
• Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations
• Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience
• Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives

Requirements

• 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
• Working knowledge of Regulation E and card network dispute rules
• Experience communicating with customers via phone and email in a professional, empathetic manner
• Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary
• Strong written and verbal communication skills
• Organized, detail-oriented, and able to maintain accurate records and documentation
• Proficient with Microsoft Office and comfortable learning new internal systems
• High level of accountability, professionalism, and willingness to learn
• Collaborative, supportive of peers, and proactive about asking questions or seeking clarity
• Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction

Nice-to-Haves

• Fintech experience

Compensation & Benefits

• Base salary range of $70,000 - $96,000
• Meaningful equity in the form of stock options
• 401(k) plan
• Discretionary performance bonus program
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents
• Flexible time off and paid holidays
• Generous parental leave policy
• Commuter benefits
• Fitness benefits
• Healthcare and Dependent care FSA benefit
• Employee Assistance Programs focused on mental health
• Healthcare advocacy program for all employees
• Access to mental health apps
• Team building activities