Operations Development Manager

Responsibilities

• Define requirements and frameworks that enable Zoox to leverage strategic partnerships for rapid city deployments.
• Drive flexible site developments with a focus on integration speed and growing service capabilities across the partner real estate network.
• Spearhead joint development initiatives, serving as the primary operational link between external stakeholders and internal teams to ensure the seamless integration of new sites and infrastructure.
• Identify and evaluate strategic external networks and partners to support specialized fleet requirements, driving expansion strategies that accelerate market entry/expansion speed.
• Standardize operational execution by establishing scalable SOPs, allowing Zoox to replicate successful infrastructure models as we grow our geographic footprint.
• Ensure long-term operational excellence across our partner network by implementing rigorous performance metrics and SLAs to guarantee safety, quality, and maximum fleet uptime.

Qualifications

Education & Experience:

• Undergraduate degree in engineering, business, operations management, environmental studies, or equivalent.
• 6+ years of experience in operations strategy, joint development, or scaling physical infrastructure within mobility, logistics, or autonomous technology.
• Demonstrated track record of leading complex operational integrations or strategic partnerships from ideation through successful launch.
• Experience translating highly technical or specialized operational requirements into actionable deployment blueprints and performance SLAs.
• Proven ability to drive cross-functional alignment, specifically bridging the gap between external partners and internal operations, engineering, and product teams.
• Strong analytical background with the ability to build quantitative operational models evaluating various scaling strategies and infrastructure investments.

Bonus Qualifications:

• Experience in the autonomous vehicle, ride-hail, transportation, aerospace, airline operations, logistics, or other relevant mobility industries.
• MBA or Master's degree in a relevant discipline (Engineering, Operations Management, Operations Research, etc.).
• Direct experience successfully scaling physical operations or launching new city markets for a technology-driven transportation network.
• Deep understanding of autonomous vehicle fleet operational workflows (e.g., MRO, vehicle staging, data ingestion, recovery ops).
• Formal project management certification (e.g., PMP, CAPM, or similar).
• Lean Six Sigma Green or Black Belt certification.