UX Research Operations Program Manager

Research Operations Infrastructure

• Build and maintain the core systems, workflows, dashboards, documentation, and playbooks that support UX Research at scale.
• Identify operational gaps across study intake, participant recruiting, data handling, feedback triage, and insight activation.
• Create repeatable processes that help researchers work faster, more consistently, and with less operational friction.

Cross-Functional Program Management

• Partner closely with Research, Product, Design, Legal, Ops, IT, BizApps, Data, Support, and external vendors.
• Manage stakeholder alignment, resource coordination, communication of process changes, ownership transitions, and operational risk.
• Build strong working knowledge of partner team workflows and use that understanding to connect people, systems, and decisions across the organization.

Participant Recruitment, Vendor, and Panel Operations

• Own participant recruitment operations across internal and external participant pools.
• Manage research vendors, recruitment platforms, fieldwork partners, participant databases, scheduling workflows, and self-service recruiting processes.
• Improve recruitment speed, quality, reliability, and compliance while ensuring researchers can access the right participants for the right studies.

Customer Feedback and Insight Operations

• Build and manage the systems that convert customer feedback and research findings into structured, visible, and actionable product signals.
• Support feedback pipelines, dashboards, tagging taxonomies, AI-enabled classification, research repositories, and insight tracking workflows.
• Help ensure that insights do not remain passive documentation, but are connected to owners, decisions, follow-up actions, or product calls to action.

Research Data Governance and Compliance

• Manage workflows for PII, restricted research data, consent artifacts, NDAs, access control, and data retention.
• Partner with Legal, Privacy, IT, Security, BizApps, and research stakeholders to ensure research data is handled responsibly.
• Maintain clear documentation for data ownership, system access, compliance expectations, and operational handoffs.

Qualifications

• 4+ years of experience in program management, research operations, UX operations, product operations, technical program management, or a related field.
• Experience managing cross-functional programs across research, product, data, legal, operations, IT, or external vendor teams.
• Working knowledge of UX Research workflows, including participant recruitment, study operations, data handling, and insight delivery.
• Experience building scalable processes, tools, dashboards, documentation, or operational systems.
• Strong stakeholder management, communication, and organizational skills.
• Sound judgment in handling sensitive data, participant information, privacy, and compliance-related workflows.

Bonus Qualifications

• Experience working in a UX Research, Human Factors, Product Experience, or Product Research organization.
• Experience with research vendors, participant panels, research repositories, feedback systems, or insight operations.
• Familiarity with tools such as Looker, Salesforce Data Cloud, Jira, Confluence, Figma, UserInterviews, Fieldwork, or similar systems.
• Experience with AI-enabled feedback classification, tagging taxonomies, dashboards, or customer feedback pipelines.
• Experience in autonomous vehicles, robotics, mobility, AI products, or other complex technical product environments.
• Ability to “speak research, product, and systems” — connecting researcher needs, product decisions, and operational infrastructure.