Technical Account Manager I

Responsibilities

• Provide elevated technical support: work with product and engineering to escalate and resolve complex technical issues, monitor support interactions, advocate for customers, respond to escalations.
• Drive customer success: ensure effective utilization of Huntress products, provide post-sales training, identify expansion opportunities through technically led QBRs.
• Participate in technical sales enablement: lead training sessions on product usage and best practices at events.
• Advocate for partners/customers: relay feedback to Product Management for improvements.
• Handle training and onboarding: guide customers through onboarding, establish relationships, ensure adoption, accelerate time to value, educate on improving security posture.
• Identify account growth: spot up-sell and cross-sell opportunities during technical account reviews.
• Work independently as a motivated self-starter, spot improvement opportunities in a fast-moving environment.
• Travel up to 25% for face-to-face customer meetings and present to groups.

Requirements

• 2+ years of experience in Technical Account Management, pre-sales, or similar roles.
• Experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
• Excellent communication and presentation skills, including presenting to executive-level audiences.
• Effective time management and organizational skills.

Nice-to-Haves

• Experience with malware, threat intelligence, and/or sandbox analysis.
• Experience with cloud platforms such as AWS, Azure, GCP.
• Experience with programming or scripting languages.
• Familiarity with MSP tools such as RMMs and PSAs.
• Familiarity with SIEM tools like Elastic, Splunk.

Compensation & Benefits

• Compensation: $115,000 to $120,000 OTE (80/20 split) + equity.
• 100% remote work environment.
• Generous PTO including vacation, sick time, and holidays.
• 12 weeks paid parental leave.
• Competitive medical, dental, vision benefits.
• 401(k) with 5% company contribution.
• Life and disability insurance.
• Stock options.
• $500 one-time home office reimbursement.
• Annual education and professional development allowance.
• $75/month digital reimbursement.
• Access to BetterUp coaching platform.