Enterprise Customer Success Manager

What You’ll Do

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

What You’ll Bring

• 5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
• A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind.
• Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better.
• Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
• Proven experience managing a strategic enterprise book of business, with playbooks to show for it.
• Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate.
• A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes.

Benefits for full-time US employees

• Ownership: Equity in a fast-growing, category-defining company
• Wellbeing: Medical, dental, vision, and life & disability insurance
• Family support: Paid parental leave
• Setup: Home office stipend
• Remote support: Phone and internet reimbursement
• Growth: L&D budget for courses, conferences
• Time off: Flexible PTO
• Financial wellness: 401(k)
• Connection: Team offsites