Technical Community Program Manager, Pro

Responsibilities

• Manage and deepen engagement with the ChatGPT Pro cohort of advanced users across disciplines.
• Design and execute high-touch community programming, including product demos, office hours, show-and-tell sessions, peer-learning formats, and in-person events.
• Build repeatable systems for onboarding, engagement, retention, and member communications.
• Identify, recruit, and onboard new individuals doing high-impact work with ChatGPT and Codex.
• Conduct in-depth interviews and maintain ongoing relationships to understand workflows, decision-making, and real-world applications.
• Act as a trusted point of contact between these users and OpenAI.
• Support advanced Pro users in understanding and operationalizing new capabilities across ChatGPT, Codex, agents, and related products.
• Run technical office hours, workflow reviews, demos, and peer-learning sessions for users building complex systems.
• Partner with DevEx, Product, and Research to route technical questions, bugs, edge cases, and workflow feedback to the right teams.
• Translate between highly technical users, non-technical experts becoming builders, and internal teams.
• Curate and evaluate user chats and workflows for editorial publication, internal learning, and product feedback.
• Identify patterns across use cases and distill them into actionable insights, educational assets, and reusable examples.
• Uphold technical accuracy, domain accuracy, user consent, and privacy across fields including science, law, finance, education, and creative work.
• Produce user profiles and case studies.
• Contribute to editorial channels including Substack, social content, newsletters, and internal storytelling.
• Organize and run small cohorts of Pro users to test new models and features.
• Document experiments, successes, and friction points; synthesize feedback.
• Spot emerging trends in AI usage, track shifts in workflows, prompting strategies, and tool adoption; surface recommendations to internal teams.

Requirements

• Exceptional curiosity about how people work and solve problems.
• Highly organized and able to build systems, manage competing priorities, and close loops reliably.
• Good taste; know what is interesting, novel, and worth sharing.
• Strong technical fluency: understand technical workflows, reason through product behavior, and communicate credibly with builders.
• Hands-on experience using AI tools for complex work, ideally including Codex, agents, APIs, automation, or technical prototyping.
• Ability to help users break down workflows, identify friction, document edge cases, and translate technical usage into clear product feedback.
• Strong writing and editing skills, especially for turning complex technical behavior into precise, accessible stories and examples.

Nice-to-Haves

• Experience as a developer advocate or technical community builder (especially with expert consumer users).
• Technically fluent AI power user who has built sophisticated workflows with Codex, agents, automation, or APIs.
• Product-minded technical writer or developer educator who can turn complex workflows into clear examples, stories, and feedback.
• Strong judgment about what is worth attention.
• Genuine interest in how people think and work.
• Ability to operate independently and build from scratch.
• Comfort moving across disciplines and levels of abstraction.
• Ability to distinguish signal from noise and document insights accurately.