Senior Strategic Account Manager

What you’ll be doing:

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

What you’ll need:

• You've 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• 5+ years of domain experience in compliance, fintech, or AML/KYC
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You are proficient in using business intelligence tools
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
• You've previous customer-facing experience, preferably with a technical product
• You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!

Compensation

Base pay range of $150,000 - $180,000 + bonus + equity with tremendous upside potential + Attractive benefits