Strategic Account Manager - Data Centers

Responsibilities

• Serve as primary point of contact for datacenter infrastructure engagements from purchase order to commissioning.
• Build executive-level client relationships and manage expectations with status updates.
• Orchestrate cross-functional teams (IT procurement, engineering, supply chain, construction).
• Own end-to-end progress reporting, dashboards, milestone trackers, and risk mitigation.
• Partner with engineering, supply chain, and construction teams on technical specifications and deployment.
• Conduct quarterly business reviews and provide VOC feedback.

Required Qualifications

Experience

• 10+ years in strategic account management, program management, or client success in data center/infrastructure.
• Managed complex datacenter projects from procurement to commissioning.
• Orchestrated matrixed organizations for key clients.
• Owned senior-level client relationships with high satisfaction.

Domain Knowledge

• IT procurement, vendor management, hardware/software lifecycle.
• Datacenter engineering (power, cooling, structural, network).
• Infrastructure supply chain (lead times, logistics, risks).
• Construction/commissioning processes (testing, certification).

Skills & Competencies

• Exceptional organizational skills for multiple workstreams.
• Outstanding interpersonal/communication skills to influence stakeholders.
• Executive presence for C-suite presentations.
• High proficiency in MS Project, Smartsheet, Jira, executive dashboards.
• Analytical mindset for data synthesis.
• Calm under pressure during disruptions.

Preferred Qualifications

• PMP, CAPM, or equivalent certification.
• Experience with hyperscale/colocation clients.
• EPC contracting exposure.
• DCIM tools and datacenter frameworks.
• Technical pre-sales, solutions engineering, or delivery management.

Salary & Benefits

• Salary range: $120,000 – $140,000 per year (depending on experience, skills, location).
• Competitive total compensation (salary + equity).
• Retirement/pension plan, health/dental/vision insurance, generous PTO.