Manager, Event Operations

Responsibilities

• Own operational execution across the event portfolio (major conferences, developer roadshows, digital events, community activations): manage timelines, project plans, execution milestones; keep events on schedule, on budget, and aligned to goals.
• Maintain a master event calendar coordinating timing, resourcing, and dependencies.
• Manage event registration, attendee experience, lead capture, and badging.
• Build scalable event operations: repeatable planning templates, run-of-show frameworks, operational playbooks; continuously simplify and improve execution.
• Own the event technology stack (registration, mobile apps, lead retrieval); ensure clean data flows into marketing and sales systems.
• Manage vendors and logistics (agencies, venues, production vendors, internal teams): contracts, budget tracking, shipping, production schedules, onsite readiness.
• Own end-to-end event budgets: purchase orders, invoicing, post-event reconciliation.
• Partner cross-functionally with Marketing, Product Marketing, Developer Relations, Field Marketing, and Sales to translate goals into operational plans.
• Operationalize developer-focused programs and build frameworks for expansion to additional markets.
• Track event KPIs, pipeline/ROI; run post-event debriefs, reconciliation, and sales handoff.
• Provide operational and logistics support to Field Marketing for regional events, roadshows, and third-party events (sponsorship deliverables, booth logistics, lead retrieval).

Qualifications

• 5+ years in event management, event operations, or experiential program management.
• Strong project management skills with experience coordinating complex programs across multiple stakeholders and concurrent events.
• Ability to travel 35% of the time across North America (potential international travel).
• Hands-on experience with vendor, agency, and production-partner management (contracts, budgets, performance).
• Comfortable using AI to scale repeatable processes.
• Familiarity with event and marketing tech (registration platforms, lead retrieval, mobile apps) and data flows into Salesforce and Marketo.
• Experience building operational frameworks or playbooks that enable program scaling.
• Developer, technical, or enterprise event experience highly preferred.
• Background in SaaS, developer platforms, cloud, or technology companies is an advantage.
• Comfort working in fast-moving environments with evolving priorities.