Community Manager

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated through announcements, highlights, prompts, and community storytelling.
• Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with the community on outcomes.
• Monitor and report on engagement and health metrics, including growth, activation, retention, response times, and sentiment; run experiments to improve results.
• Manage the digital engagement tool stack, including Slack workflows, analytics, knowledge bases, integrations, and web portals, and document best practices.
• Plan and manage incident response in collaboration with Legal, People, and Security as needed.
• Support digital engagement across community forums, social channels, and events to create a cohesive member journey.

Requirements

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum, including moderation, member support, and community health.
• Strong understanding of online community dynamics and cultivating trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows, including Code of Conduct enforcement.
• Excellent written communication and facilitation skills, including empathetic responses, de-escalation, and productive conversation facilitation.
• Experience with community tooling and analytics, such as Slack workflows and Common Room.
• Data-informed decision-making, including defining engagement and health KPIs, measuring impact, and reporting outcomes.
• Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience teams.
• Cultural fluency and sensitivity to communication differences across regions and time zones.
• High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics.
• Ability to prioritize multiple workstreams in a fast-paced environment.

Nice-to-Haves

• Experience building and scaling a high-engagement Slack or Discord community with measurable impact.
• Crisis or incident leadership in online spaces, including Code of Conduct enforcement and safety escalation.
• Experience turning member insights into product roadmap or marketing outcomes and closing the loop with the community.
• Experience designing scalable workflows and automation for intake, triage, routing, analytics, and knowledge systems.

Compensation and Benefits

• Annual compensation range: $130,068–$162,585.50 USD.
• 100% employer-paid medical insurance.
• Paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days.
• RSU stock grants.
• Professional development and training opportunities.
• Virtual happy hours, free food, and team-building activities.
• Monthly cell phone stipend.
• Mental health support platform with therapy, coaching, and mindfulness resources for eligible employees and dependents.