Delivery Solutions Architect - Public Sector
Hybrid technical-commercial role leading post-sale technical strategy for strategic public sector accounts. Drive adoption of Databricks platform through technical account leadership, customer success, and coordination across internal teams.
About the job
Responsibilities
- Engage with Solutions Architects to understand the full use case demand plan for prioritized customers
- Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within strategic accounts
- Be the accountable technical leader assigned to specific use cases and customer(s), creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption
- Be the first contact for any technical issues or questions related to production/go-live status of agreed-upon use cases
- Leverage Shared Services, User Education, Onboarding/Technical Services, and Support resources, escalating to expert-level technical experts when needed
- Create, own, and execute a point-of-view on how key use cases can be accelerated into production, coordinating with Professional Services on delivery of engagement proposals
- Navigate Databricks Product and Engineering teams for new product innovations, private previews, and upgrade needs
- Develop execution plans covering all customer-facing technical roles and teams for work streams including main use cases moving from 'win' to production, enablement/user growth plans, product adoption strategy, organic needs (cloud cost control, tuning & optimization), and executive/operational governance
- Provide internal and external updates including KPI reporting on usage status, customer health, investment status, risks, product adoption, and use case progression
Requirements
- U.S. citizenship required
- 7+ years of experience accountable for technical project/program delivery within Data and AI domain
- Programming experience in Python, SQL, or Scala
- Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
- Understanding of solution architecture related to distributed data systems
- Understanding of how to attribute business value and outcomes to specific project deliverables
- Technical program or project management experience, including account, stakeholder, and resource management
- Experience resolving complex escalations with senior customer executives
- Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programs/projects
- Track record of overachievement against quota, goals, or similar targets
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
- Ability to travel up to 30% when needed
Nice-to-Haves
- Experience with Databricks Data Intelligence Platform
- Experience working with public sector customers
Skills
Python, SQL, Scala, Solutions Architecture, Distributed Data Systems, Technical Program Management, Project Management, Stakeholder Management, Pre-Sales, Customer Success, Data And Ai, Business Analysis, Strategic Roadmaps, Kpi Reporting
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