Delivery Solutions Architect - Public Sector

Responsibilities

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s), creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption
• Be the first contact for any technical issues or questions related to production/go-live status of agreed-upon use cases
• Leverage Shared Services, User Education, Onboarding/Technical Services, and Support resources, escalating to expert-level technical experts when needed
• Create, own, and execute a point-of-view on how key use cases can be accelerated into production, coordinating with Professional Services on delivery of engagement proposals
• Navigate Databricks Product and Engineering teams for new product innovations, private previews, and upgrade needs
• Develop execution plans covering all customer-facing technical roles and teams for work streams including main use cases moving from 'win' to production, enablement/user growth plans, product adoption strategy, organic needs (cloud cost control, tuning & optimization), and executive/operational governance
• Provide internal and external updates including KPI reporting on usage status, customer health, investment status, risks, product adoption, and use case progression

Requirements

• U.S. citizenship required
• 7+ years of experience accountable for technical project/program delivery within Data and AI domain
• Programming experience in Python, SQL, or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related to distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program or project management experience, including account, stakeholder, and resource management
• Experience resolving complex escalations with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programs/projects
• Track record of overachievement against quota, goals, or similar targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
• Ability to travel up to 30% when needed

Nice-to-Haves

• Experience with Databricks Data Intelligence Platform
• Experience working with public sector customers