Manager, Account Management

What you’ll do

• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention.
• Manage and report key weekly/monthly operational metrics for team and individual performance.
• Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines.
• Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account.
• Recruit, hire and nurture a world-class account management team.
• Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk.

What you’ll bring

• 3+ years of experience leading SMB and Mid-Market account management teams.
• Experience managing a gross revenue quota of $5M+ annually.
• Great familiarity and success negotiating deals of $20-75k.
• A hands-on leadership style, leading by example and focusing on the development of your team.
• A strong understanding of how to build account plans and track individual performance and output against those plans.
• A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance.
• An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.

Technologies we use

• Salesforce, Gainsight, Zendesk, Zoom, Microsoft suite, Excel, Calendly, DocuSign

What we offer

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.